Frequently Asked Questions
- How long does delivery take?
Most items we sell are made to order but are usually delivered within 10 to 15 days but please allow up to 28 days.
- Are my credit card details safe?
Yes. Our payment service provider, Sagepay provide one of the safest means available today for ordering securely on the Internet. Click here to read our safety statement.
- Can I receive an Order quickly in time for a birthday or Christmas?
We cannot promise anything (as most items are made to order) but we will always do our best to speed things along if at all possible .
- Can I collect my order in person?
Yes this is no problem,in fact we look forward to meeting our customers ! .If you would like to pick up your mirror from our premises in Abbots Ripton please email or telephone us before/after ordering and we will then contact you once your order is ready to collect.
- I appear to have not been sent an invoice?
We are trying to do our bit to save the planet and environment and therefore have decided not to send out paper invoices as a matter of course. You can login at anytime if you wish to see your order. If however you would like a paper invoice then please do not hesitate to contact us and we will send one out to you .
For our full policy please goto privacy & Cookies
We do not disclose buyers information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item.
We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998 and according to the Distance Selling Regulations 2000.
Information collected; We collect the information you supply to us through enquiry and registration forms and every time you e-mail us. We also collect information automatically about your visit to our site. The information obtained in this way is only used in aggregate form and as such cannot be used to identify you. This aggregate information is used to build up marketing profiles aid strategic development and audit usage of the site. We do not send out any unsolicited marketing material to any of our customers.
Please goto Privacy & Cookies for our full policy
- I have a different question!
Click here to contact us with your enquiry.